General Questions

Product Lifecycle Management (PLM) is a method for optimizing product development processes. It acts as a link between all systems, data, and disciplines along the entire product lifecycle. A professional PLM system like CIM Database Cloud offers a variety of functions that support development teams in their work – for example, features for document management, project management, and intuitive collaboration on the 3D model.

A PLM system optimizes communication and work processes in multidisciplinary product development. All employees access a central database, the “Single Source of Truth”. This makes design processes more transparent, dissolves data silos, and prevents miscommunications and errors. With PLM, companies can accelerate development processes, quickly react to customer requirements, and bring innovations to market faster and more cost-effectively.

Ready-to-run no-code software comes with standardized and preconfigured modules, allowing you to get to work right away. Instead of being programmed, applications are configured using a graphical user interface. Thanks to its simplicity, the setup can be performed by departments without any particular IT expertise.

In order to run traditional on-premises software, companies need to provide and maintain dedicated server infrastructure – a resource-intensive process. In comparison, a “Software as a Service” (SaaS) application is hosted on the servers of a cloud provider, eliminating these expenses. In addition, efforts for maintenance and technical administration are reduced, as updates, upgrades, and patches are installed automatically. Regular security backups ensure that crucial data is always available and protected.

Questions about CIM Database Cloud

CIM Database Cloud is characterized by two features in particular: as “Software as a Service”, the application is run on the infrastructure of a cloud provider. There is no need for a local installation on company-owned servers. The ready-to-use no-code software with an intuitive web interface can be put into operation immediately thanks to its standardized, pre- configured modules.

CIM Database Cloud meets high security standards to ensure the confidentiality, authenticity, and integrity of your data in the cloud. We designed the architecture of our SaaS solution in accordance with the Zero Trust principle, which means that every access to your SaaS cloud instances is authenticated and logged. At the application level, measures such as single sign-on via CONTACT ID ensure security. Your data is hosted on Amazon Cloud Services (AWS) servers in Frankfurt am Main, Germany, which comply with GDPR regulations and are certified according to established standards such as ISO and CSA-STAR.

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We run our SaaS installations on reliable and highly available infrastructure components. These are hosted in an AWS region consisting of multiple data centers (Availability Zones or AZ). In the event of an AZ failure, all services are transferred to another zone, which guarantees high data availability. During operation, we monitor the state, utilization, and performance of the applications and troubleshoot problems related to server instances and infrastructure. We perform multiple backups each day so that we can restore your data immediately ifnecessary.

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CIM Database Cloud is the ideal solution for companies that develop complex products and are looking for uncomplicated Product Lifecycle Management – quick, cost-effective, and requiring minimal effort for technical administration. CIM Database Cloud is equally suitable for start-ups and medium-sized companies with more than 1,000 employees.

The decision for a new PLM system is a big step for companies and entails changes to the processes in product development. You can test the basic functionality of CIM Database Cloud for free – for 30 days and using your own data. This allows you to get to know our software and experience its user-friendliness.

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You can expand the functionality of CIM Database Cloud at any time – either via our software packages (Collaborate, Accelerate, Innovate) or completely customized. This allows you to increase the digitalization level of your PLM at your own pace and according to your needs. Short-term capacity adjustments are possible as well, for example, if extraordinary projects demand an increased number of users.

Every company has individual requirements for a PLM system, which vary depending on the focus of the design team, the maturity of the existing system landscape, and individual challenges. Choose between Collaborate, Accelerate, and Innovate and benefit from the package that best fits your needs and goals

For companies with high demands on the customizability of their PLM system, CONTACT offers a cloud-based solution in combination with DevOps services. This allows them to precisely map their business processes and implement customized features. CONTACT’s DevOps approach ensures continuity of business processes during and after migration. This allows companies to benefit from the advantages of the cloud without sacrificing the customizability of an on-premises system.

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We offer different types of licenses:

Named User Licenses are billed at a fixed monthly rate – for users who work with the system regularly.

Dynamic Named User Licenses are billed based on actual usage time – for users who work with the system occasionally.

Read-only users are granted a read but not a write permission.

While we have designed CIM Database Cloud to be user-friendly and intuitive, we still recommend an onboarding. During this process, one of our Customer Success Managers will assist you and serve as your personal point of contact. In addition, you will get access to our tutorials and e-learning resources, allowing you to familiarize yourself with the system at your own pace.

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